Packages Policy
Last Updated: August 28, 2026
This policy covers our prepaid service packages and our curated wellness experiences. It sits alongside our Booking Policy, which governs every appointment you schedule, including the ones you redeem from a package. Please read this policy before completing your purchase.
1. What This Covers
5-Service Package
- •Five services of your choice at 20% off each service
- •For one guest
- •Valid for 6 months from the date of purchase
10-Service Package
- •Ten services of your choice at 30% off each service
- •May be shared among up to two guests
- •Valid for 12 months from the date of purchase
Wellness Experiences
- •Each experience is a fixed set of specific services delivered together in one visit, at the bundle price shown at the time of purchase
- •Because the price reflects that exact combination, the individual services within a purchased experience cannot be substituted, split across separate visits, or redeemed separately unless we agree to it in writing in advance
Applies to both packages:
- •The discount locked in at purchase applies to the services chosen at that time
2. Validity Window
5-Service packages are valid for 6 months from the date of purchase. 10-Service packages are valid for 12 months.
Services not redeemed by the end of the package window expire and are forfeited. We do not extend expired windows or refund unused services.
Wellness experiences are valid for one year from the date of purchase. The services in an experience are delivered together in one visit, so the window is the time you have to book that visit.
An experience not redeemed within the year expires and is forfeited on the same terms as a package.
3. Upgrades & Changes
This section applies to the 5-Service and 10-Service packages. Wellness experiences are fixed combinations and cannot be changed.
- •Any voucher within a package may be upgraded to a higher tier service at any time by paying the difference between the original listed prices of the two services
- •Vouchers cannot be downgraded, exchanged for cash, or exchanged for services outside our published menu
4. Scheduling Services
Redeeming a package service or an experience requires an appointment booked in advance, subject to availability. That appointment is governed by our Booking Policy, including our 24 hour cancellation and rescheduling terms and our late arrival policy.
A late cancellation or no-show does not redeem your voucher. The service or experience stays yours to book again, and the cancellation charge is billed to the card on file instead.
The charge is calculated from the price you paid at the time of purchase. For a package that is the discounted rate for the reserved service. For an experience it is the full bundle price, rather than each individual service within it.
5. Payment & Pricing
Packages
Packages are paid in full at the time of purchase and require a valid card on file. Payment secures the discounted rate and the services within the package window. The card stays on file for any cancellation charge on an appointment you book from the package.
Wellness Experiences
Experiences are paid in full at the time of purchase and require a valid card on file. Your payment gives you a voucher for that experience, which you redeem at an appointment booked separately. The card stays on file for any cancellation charge on that appointment.
Price Changes
Prices, discounts, and included services shown on our website may change at any time. The price and terms in effect at the moment of your purchase are the ones that apply to your package or experience.
6. No Cash Value & No Refunds
- •Packages and experiences hold no cash value and cannot be redeemed, exchanged, or refunded for cash, in whole or in part
- •Once purchased, packages and experiences are non-refundable, including for services or portions that go unused or unredeemed
- •Completed services are final and non-refundable
- •If we are ever unable to provide a purchased service due to a permanent closure of the relevant service line, we will offer store credit or a comparable substitute service of equal value, at our discretion
7. Health, Safety & Suitability
Some services may not be suitable for all guests, for example guests who are pregnant or nursing, have certain skin or scalp conditions, or have sensitivities to heat, scent, sound, or touch.
You are responsible for disclosing relevant health information before each appointment and for completing our Consent Form where required.
We may decline, modify, or substitute a specific service within your package or experience if we believe it is not safe or appropriate for you. In that case we will work with you on a suitable alternative from our menu.
Full health and safety terms are set out in our Booking Policy and Terms of Use.
8. Transfers & Gifting
Packages and experiences are intended for the purchaser and are not transferable to another person without our prior written consent.
If you would like to gift wellness services to someone else, our Gift Cards are the appropriate option and are governed by their own terms.
9. Changes to This Policy
We may update this policy from time to time to reflect changes to our packages, pricing, or terms. Changes apply going forward to purchases made after the update is posted. They do not change the terms of a package or experience you have already purchased.
10. Questions?
If anything here is unclear, please reach out before completing your purchase:
Sen Wellness House
3653 J Street
Sacramento, CA 95816
Phone: (916) 758-6176
Email: senwellnesshouse@gmail.com
11. Acknowledgment
For guests purchasing a package or a wellness experience in person. By signing below you acknowledge that you have read, understood, and agree to this Packages Policy. A copy is emailed to you and to us for our records.