Membership Policy

Here is how our monthly memberships work. Please read through it before you join, and ask us about anything that is not clear. Your appointments follow the same Booking Policy as everyone else. When you are ready to join, we will have you sign the membership agreement through our booking system.

1. Plans

There are three plans. Each one gives you a service credit and salt room time every billing cycle, plus 10% off other services and products while your membership is active.

A credit covers one service. It does not cover an add-on, a product, or a second guest.

2. Service Credits

Sen issues two kinds of credit. A Core credit covers a Purity Headspa or a Fresh Facial. A Premium credit covers a Balance Headspa or a Relax Facial. You choose which one when you book.

If you are on Ritual Duo, your two Premium credits can be used as two headspas, two facials, or one of each.

• •Credits are issued in your name and cannot be used by anyone else.
• •They have no cash value and cannot be exchanged for cash, gift cards, retail products, or prepaid packages.
• •A credit cannot be split across two services.
• •A Core credit cannot be used for a Premium service unless you pay the upgrade difference described in section 5.
• •When you have more than one credit, the oldest is always used first.

3. Rollover

On every plan, one unused service credit may roll into the next billing cycle. It has to be used during that cycle. If it is not, it expires.

4. Salt Room Sessions

Your plan includes one or two shared salt room sessions each billing cycle, 45 minutes each.

• •They must be used in the cycle they are issued. They do not roll over.
• •Unlike headspa and facial credits, a salt room session may be used by you or given to a guest.
• •They have no cash value and cannot be turned into another service.
• •They need a reservation and are subject to availability.

5. Upgrading and Downgrading

Upgrading. You may put a credit toward a higher priced service and pay the difference in menu prices. For example, Restore includes a Balance Headspa at $190. If you choose a Nourish Headspa at $220, you pay $30. The 10% discount in section 6 does not apply to that difference.

Downgrading. You may also use a credit on a lower priced service. There is no refund and nothing is credited back. The credit is fully used.

6. 10% Discount

While your membership is active you get 10% off eligible additional services and eligible retail products. This applies to what you buy in addition to the service your credit covers.

For example, if you have already used your Premium credit this month and book a Nourish Headspa at $220, you pay $198.

It does not apply to membership fees, the difference paid for a longer service, gift cards, prepaid packages, anything already discounted or on promotion, taxes, or gratuity. It cannot be combined with another discount or promotion.

7. Billing and Renewal

Your membership begins on the day you enroll. Sen charges the monthly fee for your plan to the payment method on file on the same date each month. If you join on October 18, you are billed on October 18, November 18, December 18, and so on.

Membership requires an initial commitment of three billing cycles. After those three cycles it continues automatically, month to month, until you cancel.

Please ensure your payment method remains current. It may be updated at the front desk at any time.

Sen will provide written notice no less than 30 days before any change to the monthly fee takes effect, and you may cancel before it does.

8. Failed Payments

If a monthly payment does not go through, your membership is past due. You can settle it at the front desk or by updating your payment method.

After seven days. If the payment has still not been made seven days after its due date, your membership is suspended. While it is suspended you cannot use your credits, your 10% discount is unavailable, and no new credits or salt room sessions are issued. New membership appointments may be restricted. Everything resumes once the payment is made.

After a full billing cycle. If the payment has still not been made 30 days after its due date, your membership ends and cannot be reinstated. Any credits you were holding are lost. To become a member again you would need to settle what is owed, pay the first month of a new membership, and start a new three billing cycle commitment.

9. Appointments

Membership does not guarantee that an appointment will be available. Please book ahead, especially for weekends, holidays, and evenings.

So that there is room for everyone, Sen may limit how many membership appointments are available at the busiest times. Like every guest, you may hold one upcoming appointment at a time, and can book the next once it has taken place.

10. Late Cancellations and No-Shows

Membership appointments follow our Booking Policy. There is no separate membership cancellation fee.

If you cancel within the window the Booking Policy allows, your credit stays available and keeps its original expiration date. If it counts as a late cancellation or a no-show, the credit for that appointment is used.

11. Changing Plans

You may ask to move to a different plan. The change takes effect on your next billing date. Credits already issued keep the type they were issued as. Core credits stay Core and Premium credits stay Premium, so changing plans does not convert one into the other.

12. Cancellation

Your membership may be cancelled once the initial three billing cycle commitment has been completed. After that it continues month to month until you cancel. Cancellation may be submitted online, in person at the front desk, by telephone, or by email. The online method is available to every member, regardless of how you enrolled.

Cancellation during the commitment. A cancellation requested within your first three billing cycles does not suspend billing. The membership fee continues to be charged each month through the end of the third billing cycle, and you retain your monthly credits and your 10% discount for each month charged. The membership then ends and does not renew.

Cancellation after the commitment. Your membership ceases to renew at the end of the billing cycle you have already paid for. In either case, no partial refund is issued for a billing cycle that has already begun.

Credits following cancellation. Once your cancellation takes effect, no further credits or salt room sessions are issued and your 10% discount ends. Unused credits remain redeemable for 30 days from the effective cancellation date and expire thereafter. Unused salt room sessions expire at the end of your final paid billing cycle and do not receive the additional 30 days.

13. Gratuity

Gratuity is not included in membership pricing. If you choose to leave one, please base it on the regular menu value of the service you received.

14. Questions

Call us at (916) 758-6176 or email senwellnesshouse@gmail.com. You can also see the plans on our Experiences page.