Sen Wellness HouseSenWellness House

Booking Policy

Last Updated: August 28, 2026

At Sen Wellness House, we are committed to providing you with exceptional wellness experiences. To ensure the best service for all our clients, we have established the following booking policies. Please read them carefully before making your reservation.

1. How to Book

Appointments can be made through:

Requests sent through social media are answered during business hours. Your appointment is not held until we reply with a confirmation.

Confirmation

You will receive a confirmation email once your booking is confirmed. Please review all details carefully and contact us immediately if any information is incorrect.

2. Payment Policy

Payment Methods

We accept the following payment methods:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • Debit Cards
  • Cash
  • Gift Cards

Card on File

We require a valid credit or debit card on file to confirm your reservation, instead of collecting a deposit. For individual services and group bookings, your card secures your appointment and nothing is charged when you book. Packages and wellness experiences are prepaid, so those are charged when you purchase them.

  • •Individual Services or Group Bookings: A card on file is required to confirm your appointment. No charge is made until your service has been completed.
  • •Packages and Wellness Experiences: A card on file is required. These are prepaid, so we charge the card in full at the time of purchase, and it stays on file for any later cancellation charge. See our Packages Policy.

Gratuities

Gratuities are appreciated but never expected. If you wish to tip your practitioner, you may do so in cash or add it to your credit card payment.

3. Cancellation Policy

Cancellation Requirements:

  • •Cancellations made within 24 hours of your appointment will be charged 50% of the service price.
  • •No-shows will be charged 100% of the service price.
  • •Cancellations made 24 hours or more before your appointment will not be charged.
  • •Any services booked within 24 hours of the appointment are considered final and are subject to the same cancellation policy.

How to Cancel: Please contact us via email or phone as soon as you know you need to cancel or reduce services. Cancellations must be confirmed by us to be valid.

All Bookings: This 24-hour cancellation policy applies to every reservation, including individual services, packages, and group or event bookings. A late cancellation on a package or experience does not use up the prepaid service. See our Packages Policy.

Refunds: Eligible for a refund minus a 5% administrative fee, or store credit for the full amount paid.

Emergency Situations: We understand that emergencies happen. If this is your first late cancellation, we will reschedule you once as a courtesy at no charge. This courtesy is available one time only, and it does not apply to no-shows, which are charged in full. Please contact us to discuss your situation.

Rescheduling

We understand that schedules change. You may reschedule your appointment free of charge if you provide at least 24 hours notice.

  • •Rescheduling with 24+ hours notice: No charge, subject to availability
  • •Rescheduling with less than 24 hours notice: Treated as a cancellation under the terms above and charged 50% of the service price

Late Arrivals

Please arrive at least 15 minutes before your appointment so each guest has time to check in and select the options for their service. If you have already completed the Consent Form, 5 minutes is enough.

Late Arrival Policy:

  • •Arriving late may result in a shortened session to accommodate the next client
  • •You will be charged the full service price regardless of shortened session time
  • •Please call ahead if you are running late. If we can accommodate the later arrival and confirm it with you, your appointment is held.
  • •Arrivals more than 15 minutes late without that confirmation may be considered a no-show and rescheduled

4. Group Bookings

Group reservations are held with a card on file. When you submit your booking form and confirm your card on file, you agree to the policies below.

Booking Terms:

  • •Each guest must book at least one service.
  • •Cancellations, reductions, no-shows, and late arrivals follow our Cancellation Policy and Late Arrivals policy above.

Confirmation & Card on File

Your group appointment is not confirmed until we receive your card on file. No charge is made until services are completed.

Guest Count & Services

Your card on file holds the number of reserved services and the appointment time. Reducing your guest count or changing services requires at least 24 hours notice before the appointment. Changes made inside 24 hours may result in a cancellation charge under our Cancellation Policy for the reserved service time.

Guest List Deadline

For groups of 4 or more, the completed guest list is due at least 24 hours before the appointment. Without a completed list, service timing and room setup may be limited.

Health, Comfort & Safety

Each guest should tell us about any health, skin, scalp, pregnancy, allergy, heat sensitivity, or comfort concerns before their service. We may adjust or decline a service when needed for a guest's safety.

Individual Payments

If guests pay separately, the host remains responsible for any unpaid balances, no-shows, late cancellations, or reserved services that individual guests do not pay for, unless the booking was changed before the 24 hour deadline.

Food, Drinks & Decorations

Outside food, drinks, and decorations need our approval in advance. Please help us keep the space calm, clean, and comfortable for other guests.

Photos & Content

We only take photos or video of guests with permission. No guest's face will be used in our marketing unless that guest clearly approves it.

Refunds

Completed services are not refundable. Cancellation charges are handled according to the terms above.

Host Responsibility: It is the host's responsibility to share these policies with all guests to ensure a smooth and successful event.

How to Finalize Your Booking

  • •Provide guest details: Have all guests fill out the Consent Form, which is provided here or sent by text message, so we are aware of any precautions or sensitivities.
  • •Allergy notification: Note any allergies or special requirements in the "Notes" section of the Consent Form.
  • •Save & submit: Save the completed form using the first and last name of the host, then email it to senwellnesshouse@gmail.com to finalize your booking.

Once we receive your card on file, your reservation will be confirmed. If you have any questions, please let us know. We look forward to welcoming you and your guests.

5. Private & Event Bookings

For a private or event booking, we close the shop and reserve the space for you and your guests. Availability, pricing, and timing are arranged case by case.

A private booking includes:

  • •Exclusive use: The space is closed to other guests for the length of your booking.
  • •A service plan for your group: We help you choose services and set the timing so everyone is taken care of.
  • •Decorations and refreshments: These can be arranged with us in advance.

Booking & Deposit

Private bookings require at least 7 days advance notice and a deposit. Your date is not held until we send the invoice and the deposit is paid. The deposit is applied toward the services booked that day.

Changes & Cancellations

Arrivals, service changes, guest counts, and cancellations follow the same terms as our Group Bookings policy above. Changes made less than 7 days before your booking may result in a cancellation charge under our Cancellation Policy for the reserved time.

Guest Details

Each guest completes the Consent Form before their service so we know about any allergies, sensitivities, or precautions. The completed forms are due at least 72 hours before the booking.

Host Responsibility: The host is responsible for sharing these policies with all guests, and for any unpaid balances, no-shows, or reserved services that individual guests do not pay for.

To inquire about a private booking, contact us:

6. Health & Safety Requirements

For your safety and the safety of others, we require all clients to:

  • •Complete a health intake form before your first appointment
  • •Disclose all health conditions, medications, and allergies
  • •Update us on any changes to your health status
  • •Not attend if you are feeling unwell or have contagious conditions
  • •Read and acknowledge our Terms of Use and health disclaimers

If you are unwell on the day of your appointment, please let us know. If we turn you away because you are unwell, there is no charge and we will rebook you for another day.

We reserve the right to refuse service if we believe it would be unsafe for you or others.

7. Gift Cards & Packages

Gift Cards

  • •Gift cards are non-refundable and cannot be redeemed for cash
  • •Gift cards do not expire
  • •Lost or stolen gift cards can be replaced. We keep a digital record of every card.

Wellness Packages

  • •The 5 service package is valid for 6 months from purchase. The 10 service package is valid for 12 months.
  • •The 5 service package is for one guest. The 10 service package may be shared among up to 2 guests.
  • •Unused services expire at the end of the package window and are not extended
  • •Any voucher in a package can be upgraded to a higher service at any time by paying the difference in the original prices
  • •Partial refunds are not available for unused package services

8. Special Accommodations

We strive to make our services accessible to everyone. If you have specific needs or require accommodations, please let us know at the time of booking so we can best serve you.

Please inform us if you:

  • •Are pregnant or nursing
  • •Have mobility limitations or accessibility needs
  • •Have sensory sensitivities (sound, light, scent, etc.)
  • •Prefer a specific practitioner or room temperature
  • •Have any other special requests or concerns

9. Privacy & Confidentiality

Your privacy is important to us. All personal and health information provided will be kept strictly confidential and used only to provide you with the best possible service. For more information, please review our Privacy Policy.

10. Changes to This Policy

We reserve the right to modify this Booking Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Questions?

If you have any questions about our Booking Policy, please don't hesitate to contact us:

Sen Wellness House

3653 J Street

Sacramento, CA 95816

Email: senwellnesshouse@gmail.com

By booking an appointment with Sen Wellness House, you acknowledge that you have read, understood, and agree to abide by this Booking Policy.

Thank you for choosing Sen Wellness House. We look forward to serving you!

Gift Card